Frequently asked questions
What is the return policy?
You can return a product within 30 days. The customer bears the return shipping costs. Exchanges are free of charge. We will send the new product free of charge. Returns must include a tracking number (Track & Trace).
When will I get my order?
Your order will be processed and packaged within 1–2 business days (Mon–Fri). The package will then usually be delivered within 1–8 business days. The total delivery time is therefore 2–10 business days.
How much does shipping cost?
We offer free shipping on all orders.
Questions?
Do you have any further questions? Please use our contact form. We always respond within 24 hours.
Customer service hours:
- Monday – Friday: 09:00 – 18:00
- Saturday: 09:00 – 12:00